Frequently Asked Questions
Everything you need to know about shopping with Women’secret
What is the standard delivery time for my order?
Standard delivery typically takes between 3 to 5 business days. Once your package is dispatched, you will receive a tracking number via email to monitor your shipment.
What is your return policy?
We offer a 30-day return period from the date of purchase. Items must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, certain products like earrings or opened hosiery cannot be returned.
How do I find my perfect size?
We provide a comprehensive Size Guide on every product page. Simply click the 'Size Chart' link to see measurements for lingerie, sleepwear, and swimwear to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Therefore, we are unable to cancel or modify orders once they have been confirmed. You can, however, return the items once they arrive.
Do you offer international shipping?
Yes, Women’secret ships to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at the final stage of checkout.